At Bright Group, we strive to ensure customer satisfaction. However, we understand there may be cases where a refund is necessary. Please read the policy details carefully.

• Tickets are non-refundable but can be transferred to another person.
• In case of extreme weather conditions or unforeseen circumstances, we may issue rain checks or reschedule the visit.

• Season passes are non-refundable but may be transferable under certain conditions.
• Refunds for season passes are considered on a case-by-case basis, typically in exceptional circumstances.

• Special events or parties may have specific refund policies.
• Refund eligibility for events will be clearly communicated during the ticket purchase process.

• All refund requests must be made in writing via email or in person.
• Provide details such as the reason for the refund, transaction ID, and any supporting documentation.

Refund processing times may vary but generally take 7 business days. We appreciate your patience as we work to ensure a smooth refund process.

For refund inquiries or to submit a refund request, reach out to our customer service at info@bright-group.in. Our friendly team will guide you through the process and address any concerns you may have.

We reserve the right to update our refund policy, and any changes will be posted on our website. Please check our website periodically for the most up-to-date information.

Our goal is to ensure you have a great experience with Bright Group. If you have any questions about our refund policy, don’t hesitate to contact us. Thank you for choosing us!